Who We Are
Edwards N Company ("we," "us," or "our") is an owner-operated lawn care, tree & hedge trimming, and handyman service based in Sarasota, Florida. Our website is edwards-n-company.com. Questions? Reach us at support@edwards-n-company.com or (941) 465-2218.
Information We Collect
We collect information you provide directly when you:
- Submit a quote request or contact form on our website
- Call or text us at (941) 465-2218
- Communicate with us via our live chat widget
- Engage with us through SMS or email correspondence
The information we collect may include your name, phone number, email address, service address, and any details you share about your property or project.
We may also automatically collect limited technical data when you visit our website, such as your browser type, device type, referring URL, and pages visited, through standard web analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule service appointments
- Send appointment reminders, service confirmations, and follow-up communications
- Request reviews after service completion
- Communicate service updates or promotional offers (you may opt out at any time)
- Improve our website and customer experience
SMS and Text Messaging
By submitting your phone number through our website or verbally providing it to us, you consent to receive SMS text messages from Edwards N Company. These messages may include appointment reminders, service updates, and follow-up messages requesting your feedback.
Message frequency varies. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text message we send. Reply HELP for assistance.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it with:
- Service providers: We use GoHighLevel (a CRM and communication platform) to manage customer communications. Your contact information is stored in this platform.
- Legal requirements: We may disclose information if required to do so by law or in response to valid legal process.
Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. By using our site, you consent to the use of cookies. You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you would like your information deleted, contact us at support@edwards-n-company.com.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at support@edwards-n-company.com.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@edwards-n-company.com
- Phone: (941) 465-2218
- Location: Sarasota, Florida